Refund policy

We want your shopping experience at The Dynamic Deals to be smooth and reliable. If you receive a wrong or defective product, we’re here to assist. Please read this policy carefully before placing an order.

1. Return Eligibility

You may request a return only if the product meets all conditions below:

The item received is wrong or defective
The return request is raised within 3 days of delivery
The product is unused, with original packaging and all accessories
A complete unboxing video is provided clearly showing:
- Full package opening
- Product condition
- The issue (wrong/defective)

❌ Returns will NOT be accepted if:

No unboxing video is provided
The video does not clearly show the issue
The return request is raised after 3 days
The product shows signs of use or missing packaging

2. Non-Returnable Items

These items cannot be returned under any circumstance:

Personal care, health, hygiene-related items
Beauty tools once opened
Pet grooming items after use
Items marked “non-returnable”
Perishable or fragile items
Customized, made-to-order, or digital products

3. Return Process

To request a return:

Email us at rahul@thedynamicdeals.com within 3 days of delivery
Mention your order number, issue, and attach the unboxing video
Our team will review the request within 24–48 hours
Once approved, we will guide you with:
- Pickup (where available)
- OR Self-shipping instructions

Return Shipping & Fees

Return pickup is available only in select locations
If pickup is unavailable, the customer must self-ship
A ₹100 return & inspection fee applies to all approved returns
(deducted from the refund amount)

4. Exchanges

Exchanges are only available for wrong products received.

Conditions:

The exchange request must be raised within 3 days
A clear unboxing video is mandatory
Replacement depends on stock availability

Not Available:

Size exchanges
Colour exchanges
Exchanges for “change of mind”

A ₹150 handling fee may apply for exchange processing.

5. Refunds

Once the returned product is received and inspected:

If approved:

Refunds for prepaid orders are sent to the original payment method
COD order refunds are issued via UPI or bank transfer
Refund timeline: 8–15 working days

Refunds will NOT be issued if:

The item shows signs of use
Original packaging or accessories are missing
The issue is not visible in the unboxing video
The return is rejected during inspection

Shipping charges (if any) are non-refundable.

6. Order Cancellations

Orders can be cancelled before dispatch only
To cancel, immediately contact:
rahul@thedynamicdeals.com or +91 8141080349

Cancellation Refunds:

Prepaid orders: Refund processed within 1–2 working days
COD orders: No refund applicable

Repeated cancellations may lead to account restrictions.

7. Damaged, Incorrect, or Missing Items

If your order arrives damaged, incorrect, or with missing items:

Contact us within 24 hours of delivery
Send the unboxing video showing the exact issue

Without a valid unboxing video, replacements or refunds cannot be processed.

8. Contact Us

For returns, exchanges, or order-related issues, reach us at:

Email: rahul@thedynamicdeals.com
Phone/WhatsApp: +91 8141080349
Business Hours: Monday to Saturday, 10 AM – 6 PM
Address:
123, Shivanjali Raw House, New Kosad Road, Amroli,
Surat, Gujarat – 394107